How to Book Appointments and Manage Your Health with the NHS App

Non-urgent advice: To book an appointment

Before you start
1. Ensure you have the NHS App installed on your smartphone or tablet from the Apple Store or Google Play.
2. Sign in to the app; you will require an NHS login for this. If you don’t have one, you can easily create one.

Once you have logged into the app successfully:

Select Services > Select Contact your GP about a health problem

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

Select Appointments > Select Book an appointment > Select Ask about a health problem

Important! Please make sure you always select

  • Contact your GP about a health problem / Ask your GP about a health problem
  • NOT Check for available appointments

Other services available on the NHS App

You can also use the NHS App to access other services from GP at Hand.

A new update to the NHS App is being rolled out gradually. The new version 6 of the NHS App has a simplified home screen. Please see the guides below for help with accessing the information you require, whether you have the old or new version.

Select Services > View all
Select Contact your GP surgery for a document or update

If you have been updated to the new (v6) of the NHS App:

Select Appointments > Request a letter or information
Select Services > Request repeat prescriptions
You can then view your requests at Your health > View and manage prescriptions

If you have been updated to the new (v6) of the NHS App:

Select Prescriptions
Select the prescription service you require
Select Your health > GP health record

If you have been updated to the new (v6) of the NHS App:

Select Appointments > Appointments notes and other updates
Documents added to your record can be seen at Documents > Your documents
Select Your health > View all
Select Test results and imaging

If you have been updated to the new (v6) of the NHS App:

Select Test results
Select Your health > GP health record

If you have been updated to the new (v6) of the NHS App:

Select Appointments > Manage GP appointments

The NHS App gives you a simple and secure way to access a range of NHS services. You can download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services by logging in at NHS Online if you do not wish to or cannot download the NHS App. You must be aged 13 or over to access the NHS App or NHS Online.

You may also see services, letters, results and appointments from hospitals and other services you have been referred to on the NHS app. The NHS team are continuing to add to the services available via the NHS app, so these will continue to expand with time.